Purchasing Process
As you can see from the diagram below it's a pretty standard 4 step process using a secure third party provider, Sage Pay, to handle all the money stuff. You are taken from our site to a secure Sage Pay payment page. Once payment has been confirmed you will be returned to the Ann's Cottage website which will confirm that your order has gone through and will be processed. It really is a simple process, but if you have any things you would like us to simplify, please let us know.
**Please note that we cannot be held responsible for items you have ordered being out of stock - we will contact you as soon as possible should this happen**
Buying Online Security
Lots of people worry about buying on-line, but it really is a very straight forward and a secure process, as long as you follow some basic security rules:
Don't give out your pin number to anyone: bona-fide websites will not ask for your pin number or passwords, they will only require your credit card number, the 3 pin-security number, card-holder address and the name on the card. Everything else is explained in the Sage Pay system itself as you go through the payment process.
Don't respond to emails requesting you to confirm card/account details: bona-fide websites will not send you emails asking you to confirm passwords or card details.
Ann's Cottage uses the largest industry leading card payment processor, Sage Pay, so that your payment details are guaranteed to be secure. Only Sage Pay will verify your details, no one at Ann's Cottage ever gets to see or access your card details.
Privacy
Your privacy will always be maintained when you are using the website.
We use "cookies" to enhance the way the website performs for you. These are little files that sit on your computer and tell the website how to display things such as video etc.
We do not store anything on your computer that will personally identify you to us.
We do not record any information about you when you visit our website unless we expressly need to for the reason of fulfilling an order.
Any details we do store will not be used for any other reason.
If you do give us your email we will only send you emails of useful information IF you tick a box and ask us to.
Online purchase of gift cards
If purchasing a gift card online you must provide a valid email address so we may mail you the 4 digit pin required for online redemption. We suggest that you add info@annscottagesurf.co.uk to your address book to ensure delivery.
Gift cards will be delivered by Royal Mail 'Recorded delivery' and as such will require a signature.
If you have not received your gift card within three days of purchase please contact us on 01208 869924 immediately.
We will not issue pin numbers to third party recipients, we will only issue (re- issue) pin numbers to the original customer or the billing address customer.
Gift Card Terms and Conditions
Under no circumstances will a gift card be transferred to either cash or a credit/debit card refund.
Gift cards are not a cheque guarantee, credit, debit or charge card.
No change will be given but the balance can be used for future purchases.
We will not be held liable for loss or stolen gift cards – protect your gift card as you would cash.
We reserve the right to amend Terms and Conditions.
To check the balance of your gift card please visit www.showmybalance.com
The value of your gift card is only redeemable in Anns Cottage stores.
Happy Shopping!