We are happy to refund your unwanted items, you just need to post them back to us here at the Website department.
Post your return back to us in the Website department
Our address is: Anns Cottage Website Dept, Unit 4, Higher Pityme Farm, Pityme Business Centre, St Minver, Cornwall, PL27 6NU
If you bought the product from the website is does have to be posted back to us here, unfortunately it cannot be taken back to one of our stores.
Once we have received your return the money will be back in your account within 3-10 working days.
If you are returning an item because it doesn't fit or you don't like it when it arrives then you have to pay the postage back to us.
If an item arrives to you and is damaged, or not as described on the website then we will pick up the tab for the postage.
We don't do exchanges, we prefer to refund the original order and then get you to order the replacement item. It's much simpler this way and saves confusion.
Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning expensive items by an insured method such as recorded delivery..
On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.
Please note in the case of wetsuits, rash vests and other items where it states colours may vary, we do not pay for postage to return items purely because of the colour.
Returns purchased with Gift Cards
Any monies owed from the return of products purchased on gift cards will be reimbursed to the original gift card. Where multiple gift cards were used for payment we reserve the right to reimburse the total to a single gift card of our choice.
If the gift card used for original purchase has expired we will issue a new gift card for the value of the refund.
Where part payment on gift card and part payment on credit debit card has been used for payment we reserve the right to refund the payment in a similar fashion.
Under no circumstances will gift card refunds be transferred to either cash or a credit/debit card refund.
Lost or stolen Gift Cards will not be replaced by Ann’s Cottage.
Gift Cards lost prior to delivery receipt will only be replaced if :
a) The recipient has contacted Ann’s Cottage no later than three working days after initial order has been placed informing us of delivery failure.
b) The item has not received a valid signature.
Further terms and conditions are available on request.