Returns Policy
If you are not completely satisfied with the goods, return unused, with any original tags attached and in a resaleable condition, within 14 days for a full refund on goods. Please note that for purchases made before Christmas but after the 1st December 2008 can be returned by the 17th January 2009. Normal terms and conditions apply.
No refund can be given if goods are returned more than 14 days after invoice date. We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statuory rights.
Please note in the case of wetsuits, rashvests and other items where it states colours may vary, we do not pay for carriage to return items because the colour is not suitable with certain products. i.e wetsuits, rashvests, boards etc
If you wish to return any items, please use the returns slip, please download the instructions and slip here. Once downloaded it can be printed. When using this download please make sure your name and address and telephone number are added to the reverse of the slip.
Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for expensive items.
On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.
